Frequently Asked Questions

Frequently Asked Questions

If your question is not answered in our FAQ’s below, please use our INFORMATION REQUEST BOX to get the answers that you need.

What are your office hours?

We are open:

Tuesday 10 AM – 6 PM

Wednesday 9 AM – 5 PM

Thursday 10 AM – 6 PM

Friday 10 AM – 6 PM

Saturday 9 AM – 2 PM

Sunday & Monday – CLOSED

How long is the Lease Term?

Our standard term is a Month-to-Month Lease. For your convenience this monthly term automatically renews each month.

How do I calculate how much storage space to rent?

Visit our Storage Unit Sizes page. If you are in need of additional assistance, our experts can assist you in determining the correct size. Just call or email us with a brief description of what will be stored and we will help you determine how much space is needed.

What forms of payment do you accept?

We accept MasterCard, Visa, debit cards, cheques, & cash. For added convenience, you may wish to sign-up for our “automatic Monthly Billing” by using a credit card.

How much notice do I need to give in order to vacate my storage space?

When you intend to vacate, just give us at least 7 days notice in advance of the monthly renewal date in order to avoid automatic renewal. For your convenience, the Notice of Vacation Form can be found here.

When can I access my unit?

Access hours at our location are 5am-10pm every day of the year. Please check with the Property Manager for the facility’s access hours or if special access is needed before or after the regular hours.

Are my stored goods insured by you?

It is the tenant’s responsibility to obtain their own insurance. By contacting your Homeowner’s Insurance agent to see if they will cover your stored goods. If you need any help with finding a good Self Storage Insurance plan please contact our office.

In what associations do you participate?

We are members of the Self Storage Association and proudly adhere to the Code of Ethics as part of that membership.